Windrush Compensation Scheme: caseworker guidance

Updated the guidance as Nauru has officially changed its name to Naoero.

The 'Fees' section in the guidance has been updated.

A full list of changes is in the 'changes from last version of this guidance' section.

Updated sections on 'Identity: verification checks procedure', 'Identity checklist: acceptable proof of identity and address', 'Driving Licences' and 'Homelessness'.

Updates to 'Initial Assessment and Preliminary Award' and 'When to consider claims out of order'.

Updated the sections on Close Family Members: spouses and unmarried partners, Medical Reports: guidance on commissioning expert medical evidence and Impact on Life: supporting information.

Updates to sections: 'close family member' and 'initial assessment and preliminary award'.

Updates to: Identity: procedure; Minimum amount of information required; People who lost settled status in the UK after 2 years overseas; the children/grandchildren eligibility criteria; Loss of access to employment; how the Taskforce is referred to (now the Windrush Help Team).

Updates to people who lost settled status in the UK after 2 years overseas and requesting more information and evidence section.

Updated guidance.

Guidance updated with changes to the living costs section.

Added version 9.0 of guidance.

Updated to reflect changes to the scheme. New section: minimum amount of information required; Updated section: homelessness; Updated section: impact on life; Updated section: preliminary award; Updated section: referrals to medical experts; New section: living costs; Updated section: non-reviewable decisions.

Replaced guidance with a new version.

Updated guidance.

Updated guidance.

Updated guidance.

Uploaded version 4 of Windrush Compensation Scheme casework guidance and archived version 3.

Updated Windrush compensation scheme casework guidance.

New document added.

First published.